Help

Hello

If you need help please don’t hestitate to contact us.

Tel.: 888-633-3524 E-Mail:

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Frequently Asked Questions

Q: How do I register?
A: Go to the MyMedELWebShop homepage and click “Need an Account”
Q: How do I log into MyMEDEL WebShop?
A: Enter your complete email address and password.
Q: How do I change my password?
A: Click on the “Don’t remember your password” from the MyMEDEL WebShop login screen.
Q. Can I change user ID?
A: Your username is your email address that you used during registration. Contact Customer Service at customerservice.us@medel.com or call 888-633-3524 if you are unable to access your account.
Q: How do I place an order?
A: Log into MyMEDELWebShop with credentials, add items to cart, and checkout using a credit card.
Q: How do I cancel my order?
A: Contact Customer Service at customerservice.us@medel.com or call 888-633-3524.
Q: When will I receive my order?
A: The order will be processed and shipped within 2 business days using the shipping method selected during checkout.

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For SONNET, RONDO and OPUS2